Order Toll Free 1-877-665-6963

Ordering Info

Welcome to Vermont

Mountain Country Soap
322 Petit Road
Newport, Vermont 05855

Customer Service: 802-334-5394
Toll Free Order Line (within the U.S.): 1-877-665-6963
Fax: 802-419-8227
sales@mountaincountrysoap.com

 

Shipping ~International Shipping ~ Sales Tax ~ Product Availability  Damages ~ Canceled Orders ~ Returns ~ Privacy Policy



ORDERING INFORMATION

We accept Master Card, Visa, PayPal, and Bill Me Later through PayPal. Orders may be securely placed on-line at this web site, or by mail, phone, or fax. Always provide us with your e-mail address and/or phone number where you can be reached in the event that we need to discuss your order with you.
Personal checks are also accepted with mail orders. Checks returned for non-sufficient funds will be assessed a $20.00 service charge.
Please check your order carefully before you finalize it. Orders are processed shortly after they are received and in some cases, shipped within one hour of receiving your order. If you find that you need to make a change to your order, please contact us as soon as possible and we will do our best to make the change. We cannot make changes to an order once it has been processed for shipping.  Shipping charges are not refundable on orders that have indicated an incorrect shipping address. 


SHIPPING

See also - our Shipping Center


INTERNATIONAL SHIPMENTS - Shipping is not available outside of the United States at this time.

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SALES TAX

Sales tax of 6% will be applied to Vermont customers only.

PRODUCT AVAILABILITY

We do our best to keep all items in stock. Occasionally an item may be out of stock due to unpredictable sales of a particular item and may be temporarily removed from our web site until that item is back in stock.

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DAMAGES

All orders are packaged with care to avoid damages. Should you receive any damaged products, please notify us within 48 hours. We will make arrangements to rectify the damages.

CANCELLATIONS

Cancelled orders that have been packed for shipping will be subject to a restocking fee of 15% or $5, whichever is higher.

RETURNS

Our goal is to provide high quality products to our customers. If you are dissatisfied in any way, please let us know. To return an item(s), send the unused portion in its original packaging to us indicating your reason for the return.  Please ship by UPS, FedEx or insured Parcel Post for your protection and prompt delivery. Your order will be refunded back to the original method of payment once it has been received.  Sorry, shipping and handling fees are not refundable. We do not resell returned products ensuring the highest quality to our customers.
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PRIVACY POLICY

The personal information you provide through our web site is received through a secure server. This information is used for the sole purpose of processing your order and to provide you with information regarding your order and our products. Your personal information will not be sold or given to any unrelated third party without your consent. You may contact us by e-mail, phone, fax, mail, or under the comment section of the order form to correct or update your personal information i.e. change of name, address, phone, or e-mail.

******** Thank you for shopping our on-line catalog ********

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